Next Opportunity Specialist
The Next Opportunity Specialist follows up with existing Nice Guy Technology clients on specific technology improvements our team already identified during past appointments, like a computer nearing the end of its life, a backup worth setting up, or training a client asked about. You revisit those documented opportunities, see whether the timing is now right, and help the client take the next step. This is not cold-calling: you work from a prepared, prioritized list of real conversations clients have already had with us.
Apple Valley, MN (hybrid) · Part-time · ~20 hrs/week · $20–$24/hour
Apply by EmailWhat you'll do
Responsibilities include, and are not limited to:
- Work through a prepared, prioritized queue of documented “next opportunities” in our client database (Airtable)
- Review the technician’s notes for each opportunity so you can represent what was recommended, and why, accurately and honestly
- Call existing clients through our RingCentral phone system to revisit the recommendation in a warm, low-pressure way
- Listen for whether the client is ready to move forward, wants to wait, or has new needs since their last visit
- For in-home work, capture the client’s interest and hand it off to our office coordinator (Liz) for scheduling
- For remote work such as a new-product consultation, book the appointment directly using our Calendly link
- Document every conversation and outcome in Airtable so the team always knows the current status
- Coordinate cleanly with technicians and office staff so handoffs are smooth and nothing gets dropped
- Help clients understand the value of what we’ve recommended, never with pressure, always in service of what genuinely helps them
- Keep outreach steady and consistent so opportunities are worked in a timely way
- Treat all client information (device details, home situations, personal notes) with discretion and confidentiality
Qualifications
What we're looking for in the right person.
- Excellent verbal communication and a warm, friendly, professional phone presence
- Comfortable making outbound calls and carrying a natural, unscripted conversation
- Strong listening skills and genuine patience, especially with less tech-savvy clients
- Organized and detail-oriented, able to track many conversations and keep records current
- Comfortable working in web-based business software while on the phone with a client
- Comfortable using a Mac as your primary work computer
- Able to learn and discuss everyday consumer technology at a conversational level
- Trustworthy and discreet with sensitive client information
- A plus: customer service, account management, or relationship-management experience
- A plus: experience working with or caring for older adults
- A plus: familiarity with Apple products, Windows PCs, smartphones, and common consumer technology
- A plus: experience with Airtable, RingCentral, Calendly, or Square, though we’ll train the right person
What success looks like
How we'll know this role is working, for our clients and for you.
- Clients feel cared for, remembered, and never pressured
- A healthy, steady number of clients say yes to work they’d genuinely been meaning to get done
- Clients follow through on technology plans they actually want to accomplish
- Every call leaves a positive impression of Nice Guy Technology
- Documented opportunities are worked consistently and kept up to date, so techs and office staff can always trust the records and the handoffs
People are at the heart of Nice Guy Technology: our clients and our team. Our employees are valued for their individuality, their strengths, and their opportunities for development.
How we serve our clients
We bring three characteristics to every interaction with the people we serve.
Empathy
We approach every interaction with empathy, so clients feel heard and valued.
Curiosity
We cultivate curiosity, asking great questions to uncover our clients’ true needs.
Positive attitude
We bring a positive attitude, fueled by our love for both technology and the people we serve.
How we work every day
Our team lives out three critical actions on a daily basis.
Clear communication
Every interaction is honest, specific, and transparent.
Client-focused
We always introduce solutions with the client’s best interests at heart.
Growth mindset
We keep learning and evolving to support our clients’ growth and our own.
The details
The important things you might be wondering about.
Schedule
Part-time, approximately 20 hours per week
We’re launching this as a trial to test the approach. If it’s a good fit, there’s a strong possibility it becomes a long-term role.
Flexible daytime hours, Monday through Friday
Most calls happen during regular business hours, when clients are available. We can be flexible about how those ~20 hours are arranged.
Pay
$20–$24 per hour, depending on experience
Paid time off
You’ll earn 1 hour of paid sick and safe time for every 30 hours worked.
Location
Hybrid: a mix of remote work and time at our Apple Valley, Minnesota office, especially during training.
Physical demands & disclaimer
Physical demands
These physical demands are representative of what’s necessary to perform the essential functions of the job; reasonable accommodation can be made to enable people with disabilities to perform them. While performing the responsibilities of the job, the employee is required to talk and hear, and is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. Vision abilities required include close vision.
Disclaimer
The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
How to apply
Email your resume to mike@niceguytechnology.com
Use the subject line “I Want To Work For NGT”
In the body, include 2–3 paragraphs about why you’d be a good fit for Nice Guy Technology